The Starbucks Experience
5 Principles for Turning Ordinary Into Extraordinary
1 of 1 copy available
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there—the "partners"—and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to reach out to entire communities; listen to individual workers and consumers; seize growth opportunities in every market; and custom-design a truly satisfying experience that benefits everyone
involved. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best—and be the best—The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
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Creators
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Publisher
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Release date
October 11, 2022 -
Formats
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OverDrive Listen audiobook
- ISBN: 9781638412755
- File size: 174198 KB
- Duration: 06:02:54
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Languages
- English
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Reviews
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In a captivating narrative, success expert Joseph Michelli explains how Starbucks uses consistent respect for its employees to encourage the company's core values. Principles like "Make it your own," "Leave your mark," "Be involved," and "Be genuine" provide a sense of the company's commitment to its employees, a commitment that translates into consistently positive customer experiences. Dick Hill adds his own commitment and a mature vocal tone to this success story, along with enunciation that is meticulous without ever sounding technical. The depth of his skills is remarkable. You can hear him skillfully relaxing the management theory segments of the production and warming up human stories to create a moving listening experience. This is an important business lesson disguised as inspirational listening. T.W. (c) AudioFile 2008, Portland, Maine
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