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The Art of Conflict Management

Audiobook

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades. You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts. While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace. You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.


Expand title description text
Publisher: The Great Courses Edition: Unabridged

OverDrive Listen audiobook

  • ISBN: 9781682766057
  • File size: 356028 KB
  • Release date: March 19, 2011
  • Duration: 12:21:43

MP3 audiobook

  • ISBN: 9781682766057
  • File size: 356070 KB
  • Release date: March 19, 2011
  • Duration: 12:24:39
  • Number of parts: 12

Formats

OverDrive Listen audiobook
MP3 audiobook

subjects

Business Nonfiction

Languages

English

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades. You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts. While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace. You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.


Expand title description text
  • Details

    Publisher:
    The Great Courses
    Edition:
    Unabridged

    OverDrive Listen audiobook
    ISBN: 9781682766057
    File size: 356028 KB
    Release date: March 19, 2011
    Duration: 12:21:43

    MP3 audiobook
    ISBN: 9781682766057
    File size: 356070 KB
    Release date: March 19, 2011
    Duration: 12:24:39
    Number of parts: 12

  • Creators
  • Formats
    OverDrive Listen audiobook
    MP3 audiobook
  • Languages
    English